Attorney review recommended
This policy is an operational template. Have counsel review it before collecting deposits or full payments at scale.
1. General rule
Refunds are reviewed based on project status, provider work performed, written scope, payment type, evidence submitted, and applicable consumer protection laws.
2. Deposits
Deposits may reserve provider time, materials, scheduling, or project preparation. A deposit may be partially or fully non-refundable after a provider begins work, purchases materials, blocks time, or incurs documented costs.
3. Customer cancellation
If a customer cancels before the provider starts work or incurs costs, TYLERROSSUSA may approve a full or partial refund. If cancellation occurs after work begins, the provider may be paid for completed work, materials, travel, and agreed cancellation fees.
4. Provider cancellation or no-show
If a provider cancels without reasonable cause, fails to appear, or cannot perform the agreed work, TYLERROSSUSA may refund the customer, assist with rematching, reduce provider payout, or take account action.
5. Completed work
Payments for completed work are generally not refundable unless the customer proves non-performance, material mismatch from the agreed scope, fraud, duplicate billing, or another valid legal basis.
6. Processing fees
Stripe or payment processing fees may be non-refundable. Any non-refundable processing costs may be deducted from approved refunds where allowed by law.
7. Refund request window
Customers should submit refund or cancellation concerns within 7 days of the issue when possible. Disputes should be submitted within 14 days after the scheduled work date, project completion, or disputed charge.
8. How to request help
Use the Task report tools, project messages, or contact TYLERROSSUSA support. Include project ID, provider name, amount paid, requested outcome, photos, messages, receipts, and any other relevant evidence.