Attorney review recommended
This dispute process is designed for marketplace operations and should be reviewed before high-volume payment activity.
1. Try direct resolution first
Customers and providers should first attempt to resolve scope, timing, quality, access, or payment issues through project messages. Keep communications respectful and factual.
2. Submit a dispute
If direct resolution fails, either party may submit a report through TYLERROSSUSA Task. Include the project ID, quote, booking date, messages, photos, invoices, receipts, proof of work, and requested outcome.
3. Admin review
TYLERROSSUSA may review evidence, request more information, pause payouts, approve a refund, release payment, reduce payout, rematch a customer, issue account warnings, or suspend marketplace access.
4. Damage, injury, and insurance claims
Property damage, bodily injury, defective workmanship, and insurance claims should be handled by the provider, customer, insurer, or appropriate legal authority. TYLERROSSUSA may preserve records but is not the insurer for independent provider work.
5. Chargebacks
Customers should contact TYLERROSSUSA before filing a chargeback when possible. Fraudulent or bad-faith chargebacks may result in account limits, collections, or legal action. TYLERROSSUSA may share evidence with Stripe and card networks.
6. Safety emergencies
For immediate danger, crime, or emergency conditions, contact local emergency services first. TYLERROSSUSA support is not an emergency response service.
7. No waiver of legal rights
This policy does not remove rights that cannot be waived by law. TYLERROSSUSA may update the process as the marketplace grows.